Conversion support
A file failed, a row looks wrong, or the output needs review.
Contact and support
Tell us the workflow.
Not your banking secrets.
Ask about a bank layout, accounting destination, practice use, or the data process. Do not send online-banking credentials or an unredacted statement through a general enquiry form.
Enquiries currently go to Bluubin’s support team
Useful context to include
- Bank and account type
- Digital PDF or scanned source
- Statement date or layout version
- Intended spreadsheet or accounting destination
- Error wording without confidential data
01Choose the right route
A faster answer starts with the question type.
Practice enquiry
Volume, repeat workflow, or future team functionality.
Security and privacy
Retention, access, deletion, subprocessors, or a rights request.
Bank-format request
A South African bank or statement type is not listed yet.
02Prepare an enquiry
Enough context. No confidential attachment.
Please do not attach a client statement to a general enquiry. If we need to see a real document to help, we will arrange a secure route for it rather than asking you to email one.
Use Bluubin’s live contact page3 pages / free trial
The quickest product answer may be a real test.
Use the first 3 pages free, compare the rows, and contact support with the specific exception—not the whole confidential statement.